Terms and Conditions of Business

1. Definitions

“THE COMPANY” is (ORO SECURITY LIMITED) being the organisation responsible for the design, installation, maintenance and/or monitoring of the installation which is the subject of this Contract, sometimes referred to as “our” or “we” in these Terms and Conditions.

“THE CUSTOMER” is the person or organisation being a signatory to this Contract, sometimes referred to as “you” or “your” in these Terms and Conditions.

“THE PREMISES” are the Premises set out in the System Design Proposal.

“THE INSTALLATION” is the installed system defined in the System Design Proposal.

“INSTALLATION STANDARD” is the standard to which the equipment is to be installed and/or maintained, together with any other formal requirements stipulated as a condition of the regulatory body by which the Company is approved.

“CONTRACT” means the Quotation, System Design Proposal, Maintenance and Acceptance together with these Terms and Conditions.

“SYSTEM DESIGN PROPOSAL” means the design System Design Proposal which defines the level of protection, surveillance or access afforded by the security Installation.  It is an integral part of this Contract.

“QUOTATION” means the proposed price for the equipment, its installation and/or maintenance and monitoring as itemised in this Contract.

“ALARM RECEIVING CENTRE” means a continuously manned remote centre to which alarm activations and/or video data are signalled and passed to the relevant response authority (e.g. police, fire brigade, and key holder).

“HANDOVER DATE” means the date on which the Installation is completed (notwithstanding that connection of any remote signalling is outstanding) and the Handover Acceptance Certificate has been signed.

“PREVENTATIVE MAINTENANCE” means the routine inspection of the Installation to verify that it continues to function in accordance with its System Design Proposal and to identify and rectify any items found faulty, worn or in need of scheduled replacement.

“CORRECTIVE MAINTENANCE” means the investigation and repair of faults reported by the Customer, including false alarms from intruder alarm systems.

2. General

Acceptance of the Contract, signified by the signature of each party or email from an authorised party confirming acceptance, includes acceptance of these Terms and Conditions along with any other requirements defined in the System Design Proposal.  For the purposes of interpretation, where the requirements of the System Design Proposal conflict with any clauses of these Terms and Conditions, the System Design Proposal requirements shall take precedence.  All other terms and conditions not contained in or implied by the Contract are excluded.  Nothing within these Terms and Conditions, either stated or implied, shall detract from the Customer’s statutory rights.

3. Costs

i) The quoted costs may be revised if:

a)       you want the work carried out more urgently than agreed, or if you require the work completed out of standard working hours, or

b)       you change the System Design Proposal, or

c)     your Premises are in some way unsuitable for the equipment and this was not apparent from our original survey, or there are circumstances about which we should have been made aware, or there are any other special circumstances we were not aware of when supplying our original quotation.

ii)        Telephone line installation, rental & call charges are the customers responsibility.

iii)       If you are late in paying us, we may charge you interest at the rate of 4% per year over the base rate of Natwest Bank plc from the due date until the date we receive payment.  You agree to take reasonable care of the Equipment on our behalf until you have paid for it.

iv)       If our labour or material costs increase after twelve months, we may give you two months’ notice of any increase in our annual maintenance charges.

v)        Installation work is normally carried out during standard working hours of 08:30 to 17:00 Monday to Friday, except statutory holidays.  Requests made by the Customer to install outside these hours may incur additional charges.  See 3(i) above.

vi)       Unless otherwise agreed in writing, the Quotation does not include additional work such as redecoration, carpet laying or building work, although we will take all reasonable care of your premises.  Additional charges may be made if our engineers are not provided with access to doors, shutters, windows or any other areas where cables and equipment needs to be installed or maintained.

vii)      Any equipment forming part of the installation which is not sold to the Customer, such as signalling equipment or firmware, shall remain the property of the Company and will be maintained and/or replaced at the Company’s expense unless such failure was attributed to any of the causes given in 7 (i).  Any equipment which remains the property of the Company shall be defined in the System Design Proposal.  We reserve the right to recover such equipment on termination of the maintenance contract.

viii)     All 230v fused spurs required for installation are the responsibility of the customer before the installation commences. Locations of which will be provided to the customer by ORO Security.

4. Company’s Obligations

i)         We agree to complete the installation and hand it over in good working order conforming to the Installation Standard declared in the System Design Proposal.  We will always seek your agreement should changes to the System Design Proposal be required during installation.

ii)        When we commission the Installation, we will train you in its operation.  When you are satisfied with the Installation, we will give you a Handover Acceptance Certificate to sign.  We will give you a Certificate of Conformity when the Equipment has been paid for in full.

iii)       We agree that, if any of the Equipment or our workmanship is faulty in the first twelve months, it will be repaired or replaced at our expense, including call-out, provided you let us know as soon as the fault occurs.

iv)       The annual maintenance and remote monitoring facilities commence upon completion and handover of the installation,  and continue from year to year upon payment of charges presented until cancelled in writing giving not less than three months’ notice of cancellation.

Working Hours


Any quotation is subject to installation being carried out during our standard working hours – Monday to Friday 08.30 am to 17.00 pm. It does not cover extraneous work, building work, carpet lifting, refitting or redecoration.